Headphones / Headset Troubleshooting

Wireless Headphones with Microphone

Li-Ion Rechargeable, Stereo, 3 Channels, Removable Microphone, up to 300 Foot Range

TROUBLESHOOTING

WIRELESS HEADPHONES TROUBLESHOOTING / USAGE TIPS
Use the table below to locate any issues you might be having. For more thorough solution implementation be sure to check the users manual supplied with the package.

Symptoms	Possible Cause	Solution
No sound in headphones / muffled sound	Basestation power is off	Check power switch
	Basestation AC adapter not working	Check AC adapter & plug
	Headphones battery low	Charge headphones battery
	Headphones power is off	Switch headphones power on
	If using basestation batteries they may be low	Replace basestation batteries or switch to AC power
	Channel for basestation and headphones not the same	Switch to same channel on both basestation and headphone
	Audio cable not plugged in fully	Check cable connections to and from basestation
	Volume level set too low	Adjust volume on both headphones and on source component
	Interference with RF signal	Relocate basestation or headphones
	MUTE setting on source component	Check setting
Distortion / interference	Channel for basestation and headphones not the same	Switch to same channel on both basestation and headphone
	Audio cable not plugged in fully	Check cable connections
	Interference with RF signal	Relocate basestation or headphones, try different AC power outlet
	Volume level on source component set too high	Adjust volume level until distortion is gone
	Transmission distance too far	Move closer to basestation
	RF signal obstructed	Relocate basestation or headphones
	Interference with other RF device	Try changing to different channel on basestation and headphones
	Other wireless devices conflicting	Relocate devices or change channel on devices to eliminate issue
Sound in only one speaker / channel	Audio cable not plugged in fully on basestation or component	Check cable connections to and from basestation
	Mono signal at basestation	Use stereo signal
	Right / left balance incorrect	Check speaker balance
Both headphone speakers work but MONO sound	Mono signal at basestation	Use stereo signal
	Stereo converted to mono	Check audio settings at component
	RF signal obstructed	Degraded RF signal strength can cause digital circuitry to send mono signal, relocate basestation
	Audio cable not plugged in fully	Check cable connections
Headphones battery not charging	Check orientation of battery	Follow legend in battery compartment
	Battery may have expired	Replace with new battery
	AC adapter not plugged in	Check AC adapter & plug
Basestation batteries not working	Basestation batteries have expired	Charging not supported on basestation batteries, replace batteries
Microphone not working	Microphone not installed	Plug microphone into mic jack on bottom of right ear cup
	Microphone positioned to far from mouth	Re-orient microphone so RED DOT faces your mouth
	Microphone sensitivity set too low	Adjust sensitivity in application
	Microphone cable not plugged in fully on basestation or component	Check cable connections to and from basestation
	Channel for basestation and headphones not the same	Switch to same channel on both basestation and headphone
	Interference with other RF device	Try changing to different channel on basestation and headphones
	Transmission distance too far	Move closer to basestation
	MUTE setting on source component	Check setting

CUSTOMER SUPPORT
Please be sure to completely review the users manual before contacting customer support for troubleshooting issues. Most issues can be resolved by following the guidelines provided in this manual. Customer support can be reached by sending an email to support@4headphone.com
Be sure to describe the issue in detail so that our staff can accurately respond to the issue.

We may also be reached by calling 815-521-9116 Mon – Fri (10 am - 4 pm, central time). Please be sure you are by your headphones and are able to duplicate the issue while on the phone with the support staff.

APPLICATIONS

SUPPORT